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Frequently Asked Questions
FAQ's
Our pieces are designed to fit true to size with a modern, comfortable silhouette. For the best fit, refer to the Size Guide on each product page. If you’re still unsure, contact us at hello@shopwaldruh.com and we’ll help you choose.
We offer complimentary standard shipping on all orders over $125. For orders under $125, shipping costs are calculated at checkout.
Returns for a refund to your original payment method are accepted within 14 days of purchase; return shipping is the customer's responsibility. After 14 days and up to 60 days, returns are eligible for store credit, with an $8 shipping and handling fee deducted from your credit total.
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay for a faster checkout.
We offer free exchanges within 30 days of your purchase date. Simply email hello@shopwaldruh.com with your order number and the size/color you’d like instead, and we’ll send you a prepaid return label.
No, Waldruh store credit never expires. Once issued, it's yours to use whenever you're ready for your next piece.
When you build a custom kit (2 shirts + 1 pant), a $25 discount is automatically applied at checkout - no code needed.
Orders are typically processed and shipped within 1–3 business days. Once your order is on its way, you’ll receive a confirmation email with tracking. Standard delivery usually takes 3–7 business days.
We process orders quickly, so changes aren’t always guaranteed. If you need to modify or cancel, contact us at hello@shopwaldruh.com with your order number as soon as possible.
Once your order ships, you'll receive a confirmation email with a tracking link. You can use that link anytime to check your delivery status.
Currently, we only ship within the United States. We're focused on delivering the best experience to our U.S. customers as we grow, and we'll share updates if that changes.
To be eligible for a refund or store credit, the entire kit must be returned. However, we are happy to exchange individual pieces within a kit for a different size or color of the same style to ensure the perfect fit.
Send us an email at hello@shopwaldruh.com within 5 days of delivery and we’ll make it right. Please include your order number and a photo of the issue so we can resolve it quickly.
No. Once an item has been altered or hemmed by a third party, it is considered Final Sale and is no longer eligible for return or exchange.
Yes. If you are returning items from different orders, please email us first so we can ensure all items are tracked correctly. Please note that the $8 fee applies per return label generated.