Return & Exchange Policy

Every piece we make is intended to be a staple in your wardrobe. If something isn't working for you, we’ll help you find the right solution. 

Exchanges
If you need a different size or color of the same style, we offer one free exchange per order. 

  • Exchange requests must be made within 30 days of the purchase date. 
  • Shipping for exchanges is complimentary. Once your request is approved, we will email you a prepaid shipping label. 

  • Exchange inventory is not guaranteed until your original item is received and processed at our facility. 

Refunds
If you’re not happy with the product and prefer a refund, we can initiate a refund to your original payment method. 

  • Refund requests must be made within 14 days of the purchase date. 
  • Original shipping charges are non-refundable. 
  • Return shipping for refunds is the customer's responsibility. 

  • Please allow up to 10 business days for your refund to process once the item is received. 

Store Credit
If you have passed the 14-day refund window, we offer returns for store credit for up to 60 days from the purchase date. 

  • Once your request is approved, we will email you a prepaid shipping label. 
  • Please note, an $8 shipping and handling fee will be deducted from your store credit.  
  • Waldruh store credit never expires. 

Kits
To be eligible for a refund or store credit, the entire kit must be returned. 

  • We do not offer partial refunds or partial store credit for individual kit components. 
  • We are happy to exchange individual pieces within a kit for a different size or color of the same style. 

Condition
To be eligible for a return, exchange, or store credit items must be unworn, unwashed, and unaltered (including hemming), with all original tags and labels intact. Items returned in unsatisfactory condition will not be eligible for a refund, exchange, or store credit, and may be sent back to you at your expense. 

Final Sale
Items marked as Final Sale, as well as gift cards, are not eligible for return, exchange or store credit. 

Issues or Damages
If your order arrives damaged or incorrect, please email help@shopwaldruh.com within 5 days of delivery. We will prioritize a replacement or repair at no cost to you. 

How to Start
To begin a return or exchange, please email hello@shopwaldruh.com with your Order Number in the subject line. 

Size chart
Size chart
Chest Measure around the fullest part of your chest, keeping the tape level under your arms.
Sleeve From the center back of your neck, over your shoulder, down to your wrist bone with your arm slightly bent.
Body Length From the center back of your neck, straight down to where you'd like the shirt hem to fall.
Size Chest Sleeve Body Length
XS 34–35" 33–33.5" 27.5–28.5"
S 36–37" 33.5–34" 28–29"
M 38–40" 34–34.5" 28.5–29.5"
L 41–43" 34.5–35" 29–30"
XL 44–46" 35–35.5" 29.5–30.5"
XXL 47–49" 35.5–36" 30–31"
Waist Measure 1-2" below your hip bone. This is where your waistband actually rests when you're walking.
Seat Measure around the fullest part of your seat. Stand straight and wrap the tape around the widest point.
Inseam From your crotch seam straight down to your ankle bone. This measurement is included in your size selection.
Size Waist Seat
30 29–30" 39–40"
32 31–32" 40–41"
33 32–33" 41–42"
34 33–34" 42–43"
36 35–36" 44–45"
Between sizes? Size up. Questions? help@shopwaldruh.com
Product details